If the PCC cannot proceed with your complaint because, it will inform you promptly. Otherwise the PCC will carefully investigate your complaint. If it decides that there is no breach of the Code, it will inform you. A copy of your letter will be sent to the editor.

If the PCC believes your complaint does breach the Code, it will send the editor a copy of your complaint and try to resolve it. This might be by means of the publication of an agreed correction and/or apology, a letter from you or a follow-up article.

If it is not possible to resolve the matter, you may be asked for further information before the Commission makes a decision on your complaint. Both you and the editor will be sent copies of the decision.

If the PCC upholds your complaint, the publication will have to publish the adjudication in full.

A copy of it will be contained in one of the PCC’s reports.